Logistics and trade industry:
Customers expect fast delivery and absolute dependability.
Efficiency is paramount here to meet the challenges of increasingly demanding markets. Changeability becomes a critical success factor.
All parties involved must work together closely so that this orchestra of logistics, business processes and customer service will interact perfectly. Processes have to be optimized, collaboration has to be organized.
Modern software technology helps in this case. The solution is called "Business Process Management".
How does this work?
Along with the enterprise, the PROMATIS business experts collect business processes in graphical models to begin with.
The models are then made available to specific departments utilizing secure Web 2.0 technologies. Social BPM at its best! External business partners can be integrated over the Internet. A networked business community is the result that can now examine the models, expanding and refining them as needed. Everyone must make a contribution to ensure that all aspects of the business process are gathered so that the resulting solution is then accepted and used by everyone involved.
Changeability is THE critical success factor for any enterprise today. The business process model must be brought to life for this change to become reality: The transition to the Oracle BPM Suite takes place per generator. The results are directly executable BPMN models within a precise IT architecture.
Enterprise-critical processes must work seamlessly with enterprise applications, however. The IT department will ensure that this takes place: They will allow the BPM Suite to securely access SAP applications, data warehouses, document management systems or business-to-business interfaces via Web services. Human workflow, office document integration, email and more? No problem for the Oracle BPM Suite.
All personnel involved are integrated into the process by using customized Web portals, allowing them to quickly and easily access or enter information as needed. External business partners can also be securely integrated in this way, of course.
For example, this way, an ordered replacement part can be seamlessly tracked from the manufacturer all the way to the time of delivery.
And the interesting thing lies in the details: How are processing times put together, where do costs arise, at which points did questions come up?
It's particularly in change processes, when monitoring of business activities and the impact analysis of these changes present themselves as a benefit. As an example, one can nicely see how the frequency of queries in the process analysis portal decreases significantly.
Using business process management, one can optimize and efficiently control enterprise processes in all areas: Finance, human resources, supply chain, sales, customer service and so on.
PROMATIS has implemented business process management solutions in various industries for more than 15 years now, including financial services, the manufacturing industry, for service providers and in trade. Our customers are major enterprises and the upper middle class.
PROMATIS stands for intelligent business processes and the use of advanced software technologies. As an Oracle Platinum Partner, PROMATIS relies on efficient standard software products from the market leader Oracle - openness, scalability and sustainability included.
Business Process Management helps you
- To actively respond to changes in the market
- To organize collaboration
- To optimize processes
- To reduce business risks
- To ensure governance and compliance
To meet future challenges
So that your enterprise will interact perfectly - just like an orchestra.