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Service Supply Chain Management HTH 710
 
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-- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 193 Andy Mashuri
Reinvent the way you manage your Service Supply Chain
 
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Service Supply chain management is all about providing the right product in the right quantity to the right place and the right time. Seems simple, but can get complicated…quickly. For more about Jade Global, please visit: http://www.jadeglobal.com or email: [email protected] Visit Oracle cloud - https://cloud.jadeglobal.com/ Also, follow us on: https://www.linkedin.com/company/jade-global https://twitter.com/JadeGlobal http://facebook.com/jadeglobal https://plus.google.com/b/114587478716684855489/+Jadeglobal
Views: 822 JadeGlobal
Supply Chain Customer Service - The 8 Noble Truths
 
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http://www.logisticsbureau.com Rob O'Byrne, CEO of Logistics Bureau, outlines his 8 'Noble Truths' of Customer Service in Supply Chain. Supply Chain is really ALL about customer service. Hi this is Rob O'Byrne from Logistics Bureau. And if you're wondering where I am this time, I'm actually in Cairns, Queensland, Australia. I've actually been at the Next Generation Supply Chain otherwise known as the NG Supply Chain, a great event! If you've never been to it, look at the link below and check it out. It's probably one of the best Supply Chain events around. http://www.ngsupplychainaustralia.com/ I just ran a really interesting session this morning about Customer Service and I thought I'd share that with you because it seemed to generate lots of interest. I was talking about was what I called the 8 Noble Truths of Customer Service. Let me just run through those briefly and I'll mention a couple of key points and what I'll do is when I get time is to add a link down below to an article or topic with a lot more detail. But just check this out for the 8 Noble Truths, what I was telling people was that: 1. Most companies don't actually know the service needs of most of their customers but they assume they do. Does that ring true for you maybe? 2. Most companies don't segment their customer base by that need, very often companies have historical ways of segmenting their customers either by industry or product group but very rarely actually by the customer service need. 3. Not all customers want the same service, that's the issue I see time and time again with businesses. Either over servicing or under servicing, you really need to get inside the head of your customers and understand what they value and very often it's not very high service levels. Sometimes it can be a bit lower. 4. Some customers are happy with what you might perceive as "poor service", the example I used was Amazon. When I buy books online, I don't actually need the books straight away. Maybe some people do, they go to a book shop but I buy books online in sort of dozens or so -- 10 or 12 at a time and I don't really mind if it takes 2-3 or 4 weeks to get to me. So I think it's a good example of a consistent service or high quality service but not necessarily a long service is okay. 5. Then we talked about the fact that most companies don't have sufficient Supply Chain Cost and Performance visibility and hence they under perform. I talked about the perfect order. How to manage your business so that you can actually measure the probability of a perfect order and I'll put a link to that below. Because most companies actually just measure DIFOT -- Deliver In Full On Time and that doesn't really give you the full picture. 6. Then we talked about the fact, that not all your customers are happy. You know that old adage? If you have a really happy customer they might tell someone, if you've got a very unhappy customer they'll tell EVERYONE. And where are your customers gathering to talk about your products and services? Very often it's online, so you actually need to tap in and be part of that conversation and know what's going on. 7. All companies have non-profitable customers and orders. Do you know which ones they are? 8. All companies have non-profitable products and services. Again, do you know which ones they are? And this where I talked a bit about Cost to Serve. Looking at the processes and functions within your business and really trying to establish the cost of not only servicing individual customers but with different types of products. And what you find, I found time in time again with hundreds of companies is that about 15% of their orders going out distribution -- out to your customers are probably not making any profit, so you need to understand some of the cost drivers in there which maybe revolving around particular service issues. Either customers have a very demanding service requirement or products actually have a very demanding handling requirement, all which can drive additional cost in to your business. So those were the 8 Noble Truths of Customer Service. Here are some handy links for more information: Cost to Serve Articles: http://www.logisticsbureau.com/B/1-CostToServePart1.htm http://www.logisticsbureau.com/B/2-CosttoServePart2.htm The Perfect Order Metric http://www.logisticsbureau.com/B/SupplyChainLeversPart2.htm
Views: 3210 Supply Chain Secrets
How To Clean & Lube Your Motorcycle Chain at RevZilla.com
 
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How To Clean & Lube Your Motorcycle Chain http://www.revzilla.com/common-tread/final-drive-101?utm_source=youtube.com&utm_medium=description&utm_campaign=How_To_Clean_and_Lube_Your_Motorcycle_Chain&utm_term=XgPpLKCUlbA How To Step by Step https://www.revzilla.com/common-tread/how-to-clean-and-lube-a-motorcycle-chain?utm_source=youtube.com&utm_medium=description&utm_campaign=How_To_Clean_and_Lube_Your_Motorcycle_Chain_at_RevZilla.com A little bit of elbow grease goes a long way. To prevent your motorcycle chain from living a shorter than desirable lifespan, keeping it fresh and clean is paramount. In this How To video, Lemmy walks you through the process of how to clean and lube your motorcycle chain. With the right tools and some knowhow, extending the life of your motorcycle chain and sprockets, as well as increasing performance (and just looking better overall), can be done with a minimal time and monetary commitment. How To Step by Step: Step One: Figure out your chain type. Step Two: Arrange your bike in a position that will make your chain easily accessible. Step Three: Examine your motorcycle chain. Step Four: Spray your chain with chain cleaner. Step Five: Scrub the chain. Step Six: Re-soak the motorcycle chain with your cleaning agent of choice. Step Seven: Fully dry your motorcycle. Step Eight: When fully dry, Apply Lubricant evenly on all sides of your chain. Step Nine: Clean up and ride!
Views: 1148320 RevZilla
Module 1: What is Supply Chain Management? (ASU-WPC-SCM) - ASU's W. P. Carey School
 
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Part 1 of 12 - This module introduces viewers to the field of supply chain management. It describes the complex supply chain of a simple product, a bottle of water. The video also illustrates the importance of supply chain managers and their skill sets in our modern global economy for both manufacturing and service industries. In defining supply chain management, the video also hopes to educate and inspire business students, young and old, about the opportunities available to those with supply chain management degrees. This is the first installment in Arizona State University's twelve-part introduction to supply chain management video series. ASU, the W. P. Carey School of Business, and the Supply Chain Management Department are proud and happy to share this video series with supply chain management departments, supply chain instructors, career specialists in high schools and universities, as well as industry leaders in an effort to inspire a new generation of supply chain management professionals across the country and around the world. Further installments in this series will be made available during the spring of 2010. For more information, visit W. P. Carey's SCM Web site at http://wpcarey.asu.edu/scm or send an e-mail to [email protected]
Coca Cola Supply Chain
 
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Views: 187459 Jonathan Hu
Chain Hoist Disassembly for Maintenance - Oz Lifting Products
 
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Click http://goo.gl/ghrXG9 to learn more about the Chain Hoist. ABOUT: In this video you will learn how to re-assemble a chain hoist after maintenance. FEATURE and BENEFITS: Overload Protection - This is standard on all hoists and is factory set. The overload is integral with the hoist and prevents the operator from overloading the hoist. When activated, the overload will not allow hoist operation. When the overload is activated, lower the load, if lifting, or release the load, if pulling. Then select a larger capacity hoist, or consult a lifting specialist for another means of operation. Unique Hand Wheel Design - This feature enables the hand chain to successfully feed directly into the wheel sprocket from many directions and angles. Thus, the operator can use the hoist while standing to the side of, or even above the load without fear of the hand chain jamming. Minimal Load Lifting Effort - These hoists require 20% - 35% less effort than the competition. Lift heavy loads with ease. Ideal for frequent lifting/pulling applications. Fully Enclosed Gearing - This protects the gears from contamination and debris. All Steel Construction - These hoists are strong, durable and rugged, providing a long and dependable service life. Forged Alloy Steel Hooks Cast Steel Safety Latches - Each heavy duty cast steel safety latches has a bolt and lock nut connection rather than roller pins used by most competitors. This feature facilitates easy latch changing in the field. Thrust Bearing on Lower Hook - Allows easy rotation of load while suspended & prevents load chain twisting. Electro Zinc Plated Hand & Load Chain - Provides a durable non oily finish. Fully Machined Lift Wheel - This feature perfectly accepts the chain allowing for a smooth long lasting operation. Totally Enclosed Gearing - This design protects gears from contamination and debris. Lifting or Pulling - This hand hoist can be used for lifting or pulling which makes for a more flexible and versatile tool. Low Headroom - Provides maximum lift by minimizing space taken up by the hoist, making it ideal in restricted space applications. Corrosion Protection - Hoist components are powder coated to prevent corrosion. Product I.D. labels are made from stainless steel. Weather Proof Load Holding Brake - Both lever and chain hoists have a protected Weston Brake which holds the load during the entire operation. The hoists are also equipped with a unique twin pawl design. All Gears and Shafts Run on Roller Bearings - This feature provides smooth controlled operation as well as maintenance free lubrication. Stainless Steel Riveted ID Tags - These tags will not rust and will maintain clear distinct information for easy identification. Safety Yellow Powder Coating - This process provides a long lasting finish in hostile environments. Maintenance - Hoists can be quickly disassembled for fast and easy maintenance. Certification - Each hoist is rigged and load tested here in the U.S. at OZ Lifting and comes with a serial number and test certificate dedicated to each hoist. Each hoist is double checked and signed providing traceability throughout the entire manufacturing process. Click http://goo.gl/ghrXG9 to learn more about the Chain Hoist.
Views: 23194 OZ Lifting Products
How To Get A Perfectly Clean Chain - GCN's Top Tips For Cleaning Your Drivetrain
 
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A super clean drivetrain rapidly reduces the rate of wear on your bike components. Here are are hacks and tips on how to get that chain spotless. Subscribe to GCN: http://gcn.eu/SubscribeToGCN Buy GCN gear in our NEW store! http://gcn.eu/BuyGCNKit_ There are a multitude of products that will shift dirt from your bike, from everyday household chemicals to bike specific formulas. In this instance, we'd certainly recommend a bike-specific degreaser that's kind to your components and preferably to the environment as well. We've got an array of methods at GCN which we like to use, including a pretty nifty hack using two nail brushes - check it out. Music: Weekend Sun - Feeling Inside (2am Disco Remix) Buy GCN winter kit, casual wear and accessories in the GCN Shop: http://gcn.eu/TheGCNShop Buy GCN Santini kit - USA: http://gcn.eu/GCNkitUSA Rest of World: http://gcn.eu/gcncyclingkit About GCN: The Global Cycling Network puts you in the centre of the action: from the iconic climbs of Alpe D’Huez and Mont Ventoux to the cobbles of Flanders, everywhere there is road or pavé, world-class racing and pro riders, we will be there bringing you action, analysis and unparalleled access every week, every month, and every year. We show you how to be a better cyclist with our bike maintenance videos, tips for improving your cycling, cycling top tens, and not forgetting the weekly GCN Show. Join us on YouTube’s biggest and best cycling channel to get closer to the action and improve your riding! Welcome to the Global Cycling Network | Inside cycling Thanks to our sponsors: Santini cycling kit: http://gcn.eu/BuyGCNKitYT Kask helmets: http://gcn.eu/1FrbcHK fi’zi:k shoes and saddles: http://gcn.eu/1tsXI7S and http://gcn.eu/1KxBGd5 SCOTT bikes: http://gcn.eu/1Btx0Bj Ridley bikes: http://gcn.eu/1EDbfPy Topeak tools: http://gcn.eu/1Lc4HAj Canyon bikes: http://gcn.eu/1Oge4gz Muc-Off: http://gcn.eu/1XlT5Og Science in Sport: http://gcn.eu/1GrXo6n Ass Savers: http://gcn.eu/1XlTmkm Reynolds: http://gcn.eu/1JjCDVL YouTube Channel - http://gcn.eu/gcnYT Facebook - http://gcn.eu/gcnFb Google+ - http://gcn.eu/gcnGPlus Twitter - http://gcn.eu/gcnTW Leave us a comment below!
Views: 1292599 Global Cycling Network
What is Supply Chain Management? Definition and Introduction | AIMS UK
 
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Lecture: What is Supply Chain Management http://www.aims.education/study-online/what-is-supply-chain-management-definition/ Its definition and brief introduction. A supply chain is a global network, used to deliver products and services, from raw materials to end customers through an engineered flow of information, physical distribution, and cash.
Views: 535297 AIMS Education - UK
Supply Chain Management - 08 : Issue 2 - Product Service System
 
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Video ini membahas mengenai trending issue yang kedua yaitu Product Service System. Video ini adalah bagian dari pembelajaran Supply Chain Management. Di dalam video ini Pak Benny membahas dengan detail apa itu Product Service System dan tantangannya.
Oracle Solution for Service Supply Chain
 
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Learn about Oracle's Supply Chain Planning Solution for service parts, and how Oracle used it to cut it's Sun worldwide spare parts inventory by 50%.
Views: 1633 OracleSupplyChain
Supply Chain Analyst Vs Operations Analyst | Unique Data Analysis Jobs and Descriptions
 
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What is the difference between a supply chain analyst and a operations analyst. In this video we are going to compare a supply chain analyst vs a operations analyst. ► Get the Best training in foundational Data Analytics Skills ( http://bit.ly/2DeeZPK ) ► Full Playlist Explaining Data Jargon ( https://www.youtube.com/playlist?list=PL_9qmWdi19yDhnzqVCAhA4ALqDoqjeUOr ) Data Analytics has the ability to be applied across multiple industries and receives various job descriptions, but all focus on the science of data analysis Data Analytics spans more industries than marketing products on amazon and google maps directing you through the best city streets to avoid traffic. There are many unique jobs in the data industry. Recently a Jobs in the Future subscriber asked us to compare a Supply Chain Analyst Vs an Operations Analyst. We are always excited to get suggestions and feedback on our videos. Keep these coming. We want to serve you better. We achieve this through your suggestions and feedback. Supply Chain Analyst Vs. Operations Analyst 1 ) Similarities Between Each Job Description Both of these positions rely heavily on data and analytics. It is important to have foundational skills within the field of data analytics in order to proficiently accomplish the daily tasks of each job. The skills you will need to posses will be as follows: - Mathematical analysis (statistics) - Having a firm mathematical aptitude is important. - Structured Query Language (SQL) analysis tools. - Using SQL you will have the ability to draw data from the database to be analyzed - For more on Data Analytics terms you can view our Data Jargon Playlist ( ► Full Playlist Explaining Data Jargon ( https://www.youtube.com/playlist?list=PL_9qmWdi19yDhnzqVCAhA4ALqDoqjeUOr ) - Microsoft Excel - Analytical models - Problem Solving and Investigative Skills - Detailed and Thorough - People Skills - Project Management Skills Where these two intersect is the use of Data Analytics. Get the Best training in these foundational skills at Edureka.co . The premier Data Analyst training platform. ► Edureka ( http://bit.ly/2DeeZPK ) support this channel by using this affiliate link ^ Start with the Data Analytics Masters Course. This course comes with all you need to build your foundation in Data analytics, and it includes 7 free electives to strengthen your skills in more advanced areas. An extremely valuable course if you are wanting to get started in data analytics. 2 ) How to Differentiate Between Supply Chain Analyst & Operations Analyst ----- Supply Chain Analyst: Responsible for Managing goods as they move through the supply chain from creation to consumer. Supply Chain Analyst Avg. Salary $63,037 yr. A successful Supply Chain Analyst will have strong analytical, interpersonal, logistical, and mathematical skills. ----- Operations Analyst: Responsible for problem solving organizational defects and issues within one organization to improve financial spending, efficiency, and unity via internal audit. Operations Analyst Avg. Salary $58,543 yr. The most prominent difference between a Supply Chain Analyst and an Operations Analyst is the focus of their skills. The Supply Chain Analyst may be working with multiple vendors in order to see a product from production to delivery. An Operations Analyst will work within a single company to help improve the weakness within in order to maximize the companies potential. They use mathematical and analytical skills to help organizations make better decisions within: - Financial Spending - Use of Employee Hours - Low Performing Departments - Communications - Workflow Management - Develop Standard Processes - Automating Systems for Higher Efficiency 3 ) Understanding the Definitive Differences Without a doubt the number one difference between the two is viewing external verses internal. Supply Chain Analysts will view a product or service from it inception all the way through multiple companies and distribution processes all the way to the end consumer. Operations Analysts will look internally at a single company to help create financial, personnel, communications, and workflow efficiency. ------- SOCIAL Twitter ► @jobsinthefuture Facebook ►/jobsinthefuture Instagram ►@Jobsinthefuture WHERE I LEARN: (affiliate links) Lynda.com ► http://bit.ly/2rQB2u4 edX.org ► http://fxo.co/4y00 MY FAVORITE GEAR: (affiliate links) Camera ► http://amzn.to/2BWvE9o CamStand ► http://amzn.to/2BWsv9M Computer ► http://amzn.to/2zPeLvs Mouse ► http://amzn.to/2C0T9hq TubeBuddy ► https://www.tubebuddy.com/bengkaiser ► Download the Ultimate Guide Now! ( https://www.getdrip.com/forms/883303253/submissions/new ) Thanks for Supporting Our Channel!
Views: 4983 Ben G Kaiser
Expert Advice Series: Managing Your Products and Services Along the Value Chain
 
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Understanding the value chain for competitive advantage.
Views: 1150 ShareAmerica
Value Chain Analysis Explained
 
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Michael Porter's Value Chain Analysis can get complicated; particularly when applying the concept to services businesses. Watch this video for a straightforward 3-step process that can help you enhance your customer's value.
Views: 161941 Soma Datta
Supply Chain Management System : The Concept of SCM (e- commerce)
 
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The SCM is the backbone of E- commerce. Supply Chain Management means coordinating, scheduling , controlling ,production, inventories and deliveries of products and services to customers. A supply chain is the connected network of individuals, organizations, resources, activities and technologies involved in the manufacture and sale of a product or service. A supply chain starts with the delivery of raw material from a supplier to a manufacturer, and ends with the delivery of the finished product or service to the end consumer. SCM oversees each touch point of a company's product or service, from initial creation to final sale. With so many places along the supply chain that can add value through efficiencies or lose value through increased expenses, proper SCM can increase revenues, decrease costs and impact a company's bottom line. Supply chain management (SCM) is the active streamlining of a business' supply-side activities to maximize customer value and gain a competitive advantage in the marketplace. SCM represents an effort by suppliers to develop and implement supply chains that are as efficient and economical as possible. Supply chains cover everything from production to product development. Series of activities involved in the production or processing of a product or of a service Set of activities involved before the creation or production of a product or the kind of services to be rendered by the business firm to the public at large, or the specific market it wants to serve. According to Chase, Jacobs and Aquilano, et al it is how organizations (suppliers, manufacturers, distributors, and customers) are linked together. Evolving supply process. Total system approach to managing the entire flow of information, materials, and services from raw-material suppliers through factories and warehouses to the end customer. (Chase, Jacobs, and Aquilano) Strategic management of distribution channels and processes that support the entire business process. Subscribe the Channel : Computer Science Academy By Dinesh Sir.
Mobile Phone Customer Service Experience | numero | supply chain & returns
 
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numero enable customer focussed organisations to deliver exceptional experiences to their customers however they choose to communicate whilst dramatically reducing operational cost. We develop, deliver and support the most advanced multi-channel customer interaction management solutions for the World's leading and forward thinking organisations where the customer experience is truly valued. Through a combination of self-service capabilities, process automation and the streamlining of manual processes, numero dramatically reduces the time and effort associated with handling customer interactions, irrespective of whether they are simple enquiries or complex transactions. For more information visit numeroTV: www.thisisnumero.com/numero-tv The numero multi-channel platform integrates customer communication channels to provide organisations with a complete single 360 degree view of the customer: email management, whitemail and document management, telephony call handling and automation, online self service, live web chat, social CRM, Facebook and Twitter customer service solutions, mobile messaging and proactive SMS.
Views: 397 thisisnumero
What is Value Chain? Value Chain Definition, its Management and Analysis | AIMS Lecture
 
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Lecture: What is Value Chain? http://www.aims.education/study-online/what-is-value-chain-definition/ As per Value chain definition, it is a model that explains how businesses receive raw materials as input, add value to the raw materials through various processes, and sell finished products to customers.
Views: 192708 AIMS Education - UK
Operations and Supply Chain Management - Supply Chain Characteristics II
 
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Full course: https://www.udemy.com/operations-and-supply-chain-management/?couponCode=PROMONOW The Human Factor A business's reliance on people plays a key role in the effectiveness of the value delivery process for services. The delivery of a company's services greatly depends on people and their ability to produce quality work for their customers on time. Reliance on people isn't limited to the back office workers involved in producing services. Of equal importance are customer service professionals. Also, services are often created and delivered at a single point by the same employee. Day-to-day interactions of employees facing customers play a crucial role when it comes to a company's reputation and customer satisfaction. This interaction is what creates the first impression of a product for the customer and allows employees to represent their companies and products in an effective manner. Variations in Output Service companies must consider the variations in output. The capabilities and limitations of reliance on people have a strong impact on increased variation of output. Variations in output are very common in manufacturing. However, variations are more likely to be identified early and controlled at every step of the supply chain if necessary adjustments are made to machines and equipment. It's difficult to minimize variations in output in service supply chains. Unlike machines, every employee is unique with unique skill sets and productivity levels. Variations in outputs can be controlled only to a certain level. Managing Efficiency Service companies must also be skilled at managing efficiency. Efficiency is managed differently in service supply chains. Levels of standardization, paired with good communication skills, make strong contributions to a company's efficiency management. Efficiency relies on coordination and communication between various employees and other organizational stakeholders. Establishing open communication and information sharing enables organizations to confront and resolve any potential problems before they begin to affect workflow adversely. Capacity As with manufacturing organizations, service organizations have to ensure that they have the capacity to meet customer demand. In service organizations, the capacity is dependent on the number of employees and the resources available. In a service organization, the product is the service. However, unlike goods, services can't be created in advance and stored. So capacity must be aligned closely to customer demand. (...) Full course: https://www.udemy.com/operations-and-supply-chain-management/?couponCode=PROMONOW
Views: 161 Sorin Dumitrascu
Supplier Relationship Management - Process & Tools in Supply Chain Relationships | AIMS Lecture
 
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Lecture: Supplier Relationship Management http://www.aims.education/study-online/supplier-relationship-management/ It is a type of supply chain relationships, which affects all areas of the supply chain. It has a dramatic impact on supply chain performance. Most fundamental requirements is changing the nature of traditional relationships between suppliers and customers in the supply chain.
Views: 38504 AIMS Education - UK
Unilever Supply Chain
 
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From sourcing raw materials to delivering the end product, our technologically advanced supply chain focuses on the customer to underpin our growth. We aim to provide service excellence at competitive costs.
Views: 63154 Our Unilever
Fundamentals Of A Supply Chain
 
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This learning module introduces students to the lexicon of the supply chain; the 5 basic components of a supply chain (Plan, Source, Make, Deliver and Return); common technology solutions; and the importance of how being able to communicate a product or service supply chain greatly strengthens a business' proposition
Supply Chain Risk Management Service Product Video
 
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SCRKeeper is cloud Service for visualizing Supply Chain Risk and managing Supplier's damage situation in Disaster time to enhance of customer’s disaster recovery. ◆Supply Chain Risk Management Service~SCRKeeper~ http://jp.fujitsu.com/solutions/cloud/saas/application/scrkeeper/en/
Views: 275 FujitsuCloud
Food Supply Chain Basic Intro
 
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-- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 6948 Patrick Burgess
Chapter 1 - Balancing Cash, Cost and Service - The Supply Chain Triangle
 
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http://www.solventure.eu This video fits in a series of videos inspired by the book ‘Supply Chain Metrics That Matter’. In her latest book Lora Cecere introduces ‘which are the metrics that matter’, ‘how to ensure strength, balance and resilience’, what are the ‘evolutions in different sectors’, … In this first video, Bram tried to find the balance via the Supply Chain Triangle of Service, Cost and Cash. Next videos will define ‘how to set balanced targets’ and ‘how to make choices in function of a chosen business strategy’. We hope you enjoy.
Views: 568 Solventure
Aftermarket Supply Chain
 
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Today we're speaking with Akshay Mate, and we're going to discuss the aftermarket supply chain. So, Akshay, my first questions is, can you talk about what is the aftermarket supply chain. So, Dustin, first of all, thanks a lot. Aftermarket supply chain is also known as the after-sales supply chain. So mainly it starts from the time product leaves the shelf to satisfy the customer demand. Aftermarket supply chain also goes with the scenario where customers come back to service centers either to repair or return the defective products. And most of the time, such services are bound by contracts such as four-hour service or next business day service, depending upon the [inaudible 0:00:48] of the business and the contact which the customers will have with the company. So we can say this is a synonymous [inaudible 0:00:57] the logistics. And typically, service organization networks have different forward stocking locations backed by central distribution centers. So after-sales support actually is difficult to manage, and the companies that provide these service effectively can generate very good revenue out of it. So there are some challenges related to the aftermarket supply chain. Some of these are [inaudible 0:01:25] supply chain service. Supply chain service executives need to deploy parts [inaudible 0:01:32] at different locations in the service network. This is a really challenging task as sales networks need to deal with unexpected demand which may arise due to unpredicted returns of the product. And after-sales networks need to support all products of the company, which included new and already-sold products. So each different generation of the product may have different parts and different supplies. So obviously service networks need deal with more number of stock units from different generations. So that is really a complicated task.
Views: 51 Dustin Mattison
What is Logistics Management? Definition & Importance in Supply Chain | AIMS Lecture
 
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http://www.aims.education/study-online/what-is-logistics-management/ Lecture explains What is Logistics? and What is Logistics Management? Logistics in supply chain management is defined as “the art and science of obtaining, producing, and distributing material and product in the proper place and in proper quantities"
Views: 687120 AIMS Education - UK
Supply Chain Basics:  Customer service level
 
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This short video describes customer service level and how it is used to determine safety stocks. Note that there are many ways to calculate safety stock, with customer service level used in each calculation.
Views: 151 Ken Sexe
Supply Chain Explained | Hindi | SCM
 
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Let's Make Your Business Digital With Lapaas. Join Our Most Advanced Digital Marketing Course. That will cover 23 Modules of Business And Digital Marketing like SEO, SEM, Email Marketing, Social Media Marketing, Affiliate Marketing , Digital Identity Creation, blogging, advanced analytics, blogging, video production, Photoshop, business Knowhow, etc To Know More Call +919540065704 or Visit https://lapaas.com/ Lapaas - Best Digital Marketing Institute 455 Shahbad Daulatpur, Delhi-110042 Nearest Metro Station Samaypur Badli Or Rithala Supply Chain is the sequence of activities involved in creation and distribution of a product. It is the path followed by the product from the supplier to the consumer. For eg,in Biscuit industry,GoodDay is produced using raw meterials,dry fruits,flour etc, further packed and forwarded to distributor. From there it travels to retailers and finally to the consumer. This path is the Supply Chain network. Watch this video to learn more Share, Support, Subscribe!!! Youtube: https://www.youtube.com/IntellectualIndies Twitter: https://twitter.com/Intellectualins Facebook: https://www.facebook.com/IntellectualIndies Facebook Myself: https://www.facebook.com/princesahilkhanna Instagram: https://www.instagram.com/intellectualindies/ Website: sahilkhanna.in About : Intellectual Indies is a YouTube Channel, Intellectual Indies is all about improving Mentally, Emotionally, Psychologically, Spiritually & Physically. #Marketing #Marketing101 #GrowBusiness
Views: 74073 Intellectual Indies
SmartWay for Logistics Service Providers: Delivering Greater Value in the Supply Chain
 
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NOTE: If you need captions, please click the CC button on the player to turn them on. Third party logistics service providers connect shippers and freight carriers, and create more value in the supply chain when they join SmartWay! Through SmartWay logistics service providers can enhance their services with analyses that include efficiency and emissions reports that clients can integrate into their sustainability planning. For more information about how EPA SmartWay and its partners are improving freight efficiency in the supply chain visit https://www.epa.gov/smartway. For more about EPA: http://www.epa.gov/
Careers in logistics and supply chain management -  MBA, Scope, Institutions, Job Opportunities
 
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CAREERS IN Career in logistics and supply chain management. Go through the career opportunities of logistics and supply chain management, Govt jobs and Employment News channel from Freshersworld.com – The No.1 job portal for freshers in India. Visit http://www.freshersworld.com?src=Youtube for detailed career information,job openings,higher education details of Career in logistics and supply chain management . Logistics is one of the most important and fast growing career fields in the world. Without the planning and execution of the distribution of resources, society as we know it would cease to function and food shortages would cause chaos around the world. All types of businesses, big and small, need logistics managers to help with inventory and accounts receivable. A small business may have one person in charge of these duties, while large corporations have entire logistics and supply chain departments. Before getting into more details, let’s see few of the reasons to consider a career in logistics: Availability of new opportunities in logistics. Careers in logistics are paying more than ever. Advancement opportunities in logistics are plentiful. Opportunities for women are expanding in logistics. Required Education: Advancing beyond a very low-level customer service position, requires at least a Bachelor’s degree. Many employers prefer a master’s degree or professional degree in this field as well. Programs often offer internship opportunities, which is a great way to get first-hand experience in the field. logistics management or supply chain management program may offer courses such as: Applied Data Analysis Supply Chain Analysis Supply Chain Management Strategies Global Procurement and Supply Management Global Logistics Management Domestic and International Transportation Management Principles of Traffic Management Technology and Product Innovation Management Additionally, business law, accounting, economics, and statistics courses are common to supplement the more specified logistics material. A logistics manager will need to be familiar with various software programs, as that is the most common way to keep track of product movement. Another avenue to consider is online education. Many schools now offer online logistics degree programs at all education levels. Distance education allows you to schedule your classes around work and other commitments. Having a relevant education is critical for anyone interested in a logistics career. Logistics degree programs cover subjects such as management, managerial decision-making, distribution and logistics and supply chain management. Given the broad scope of the field, some programs are referred to as an operations management degree or logistics and supply chain management degree. Some schools offer a degree in transportation and logistics. Job Perspective: With the growth of e-retailing market, the demand for logistics and supply chain graduates also rapidly increased. Entry-Level Logistics and Supply Chain Management Jobs: One of the most common entry-level positions in this field is customer service management. You can also work managing product inventory for a business, planning and overseeing product transportation needs, and managing supplies needed for manufacturing. You are not limited to customer service management, however. You can also find entry-level employment working as a distribution clerk, van driver, operation clerk, and many other jobs that provide a stepping stone to more advanced positions. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Supply Chain Minute - Strategy Compass
 
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The Strategy Compass is downloadable here: www.supplychainmovement.com/strategy-compass-companies Within the vast majority of companies there is a disconnect between the company strategy and their supply chains. A healthy company strategy always starts with customer needs and buying behaviours. And a successful company has clearly formulated its mission – its raison d’être and how it wants to add value for customers. The mission can be translated into one of just three business strategies: Product Leadership (best product, focusing on quality), Operational Excellence (best overall costs, offering low price) or Customer Intimacy (best total solution, delivering highest service). The relevant strategy means that a company chooses between innovation, efficiency and flexibility, maintaining an acceptable minimum level for the other two aspects. This strategy can differ per product category, customer segment or product-market combination, especially in the case of large companies. The 3 strategies are translates in six different types of supply chains, because one supply chain does not fit all. These types can are depending on which company department (R&D, sales, service, production, purchasing & logistics or marketing) is the most dominant. A ground-breaking new product fits in the Product Leadership strategy. But at the end of its life cycle the Operational Excellence strategy, based on low costs, is the most apt. The decision for a supply chain type affects the organizational structure in terms of the degree of (de)centralisation and employee autonomy. Furthermore, each type of supply chain should have its own processes and systems design. Last but not least, the key performance indicators (KPIs) should be aligned with the business strategy company-wide to ensure the desired employee behaviour.
Views: 2481 Supply Chain Movement
Transforming Tata Motors spares supply chain using Theory of Constraints
 
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Tata Motors Spares CVBU partnered with Vector Consulting Group to harness the power of Theory Of Constraints in order to build agility and excellence in its service by transforming its large and highly complex supply chain network from a forecasting based system to pull replenishment. The company discusses this journey and its remarkable results in this video
PAREXEL's Active Tracking Service - Proactive Clinical Trial Supply Chain Control
 
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With PAREXEL’s Active Tracking service, you don’t have to wait until shipments arrive and data is downloaded to determine if your products have experienced temperature excursions. Our service provides near-real time monitoring, alerts, automatic analysis, and release or quarantine of temperature-controlled treatments. That means you can process arrivals quicker, analyze excursions easier, and release medication sooner. With PAREXEL’s Active Tracking service, you’ll know more about your medicine sooner, so you can make more informed decisions to improve patient retention and safety while reducing the costs of managing temperature-controlled treatments.
Digital Trade Chain from KBC Bank – Winner in Best New Product or Service category at #DMIAwards16
 
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400+ participants, both onsite and online from 40 countries came together to award the best innovations in banking for the 4th Edition of the Innovation Awards Ceremony! #Innovation #neuromarketing #RetailBanking & much more were discussed as leaders in banking were awarded for having the best innovations in banking! This event is only going to get bigger, so make sure you save the date for next year! Check out the next event at www.efma.com/innovations.
Views: 4213 EfmaChannel
What is Supply Chain Management & Gain Sharing? CA Final
 
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Supply Chain Management & Gain Sharing 2019- CA Final A supply chain is a network of facilities and distribution options that performs the functions of procurement of materials. Supply Chain Management-CA Final is the integration of key business processes from end user through original suppliers. The Forum members identified eight key processes that need to be implemented within and across firms in the supply chain: -Customer Relationship Management -Customer Service Management -Demand Management -Order Fulfillment -Manufacturing Flow Management -Supplier Relationship Management -Product Development and Commercialization -Return Management -Push and pull supply chain models -Upstream Supply Chain Management-CA Final The key activities of upstream Supply Chain Management are procurement and upstream logistics. -E-procurement -E-sourcing covers electronic methods for finding new suppliers and establishing contracts. -E-purchasing covers product selection and ordering. -E-payment includes tools such as electronic invoicing and electronic funds transfers. Downstream Supply Chain Management-CA Final Downstream supply chain management is about managing relationships with both customers and consumers, as well as any other intermediaries along the way. Relationship Marketing Marketing plays a vital role to successfully handle the downstream supply chain management. Relationship marketing helps the organization to keep an existing customer and to attract new customers through helpful staff, quality service/product, appropriate prices, and proper customer care etc. Six Markets Model-CA Final identifies the six key “market domain” where organizations may consider directing their marketing activities. 1. Customer Market 2. Influence Market 3. Referral Market 4. Supplier Market 5. Employee/Recruitment Market 6. Internal Market Customer Relationship Management-CA Final The objective of customer relationship management is to increase customer loyalty in order to increase profitability and is thus a key aspect of e-business. Definitions CRM is an approach to building and sustaining a long-term business with customers. Analysis of Customers and their Behaviour Customers Account Profitability The customer lifecycle Brand Strategy-CA Final Specially branding of the product makes a huge difference in its appeal to customers. Branding can be the usage of a logo or specific color or any other means which makes the product or service distinctively visible among others. Service Level Agreements-SLA An agreement between the customer and service provider is termed as a service-level agreement. This can be a legally binding formal or an informal "contract". The agreement may be between a separate organization or within different teams of the organization. SLAs commonly include many components, from a definition of services to the termination of an agreement. To ensure that SLAs are consistently met, agreements are often designed with specific lines of differentiation and the parties involved are required to meet regularly to create an open forum for communication. Providers rewards and penalties are specified. There is always place left for revisiting in most SLA. Gainsharing-CA Final Gainsharing is an approach to the review and adjustment of an existing contract, or series of contracts, where the adjustment provides benefits to both parties. A fundamental form of gainsharing is where a supplier agrees to perform its side of the contract with no guarantee of receiving payment. Instead, any payment received is based upon the benefits that emerge to the customer as a result of the successful completion of the supplier’s side of the bargain. This is clearly a risky stance for the supplier because it could spend a fortune and walk away with nothing. Alternatively, if the benefits to the customer are substantial, the supplier could find itself rewarded with a large return. In this situation, the supplier could almost be described as taking an equity stake in the customer rather than entering into a contract with it. There must be no rewards for the suppliers to achieve a higher return through adversarial behavior or by hiding behind the contract. Gain-sharing deals are, on the face of it, a win-win situation for suppliers and their customers. Did you prefer our video? Provides it a Thumbs-up! Subscribe to our channel and Share this Video if you prefer it! https://bit.ly/2rB9p5l You can also visit here- Website- http://paraggupta.com/ http://studybytech.com/ Or Follow Us On Facebook- https://www.facebook.com/Parag.Gupta.... https://www.facebook.com/StudyByTech/ Instagram-https://www.instagram.com/studybytech/ Twitter- https://twitter.com/StudyByTech Linkedin- https://www.linkedin.com/company/stud... Pinterest-https://in.pinterest.com/studybytech/ #cafinal #supplychainmanagement #gainsharing
Views: 2492 StudyByTech
Walmart Supply Chain
 
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From a factory in Bangladesh to a Walmart store near you - the story of a $5.97 t-shirt. This video takes a look at Walmart's history of worker mistreatment - including below federal poverty level wages, intimidation and poor health and safety standards. We must fight for dignity, health and safety, freedom of association and collective bargaining to stop Walmart's global race to the bottom.
Views: 373628 UNIglobalunion
ABF Global Supply Chain Services
 
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Ocean LTL, a service offered through ABF Global Supply Chain Services division, features guaranteed weekly departures on a fixed day and schedule, which enables ABF to expedite shipments up to 40% faster than traditional LCL sources.
Views: 1485 ABF Freight
UBC MBA Product & Service Management Career Track
 
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The Product & Service Management track shapes you into a leader who'll develop, introduce and sustain products and services in a range of private and public sector organizations, as well as managing collaborations among supply chain and channel partners. You will develop firm-wide perspectives for problem solving and an intuition for transforming consumer and business market insights into marketplace opportunities.. More information: http://bit.ly/PSMtrack
Views: 3447 UBC MBA
[Unlock the Best You] Nisrin, Customer Service & Supply Chain Manager
 
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Learn more about BIC: Group website: http://bit.ly/2mvJszn LinkedIn: http://bit.ly/2nqL424 Twitter: http://bit.ly/2mx2plM Instagram: http://bit.ly/2iR2W2M
Views: 364 BIC Group Official
What is Supply Chain Management
 
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In this video we will see what is ‘Supply Chain Management’ and why it is very important in today’s word. As we stay in global village manufacturers are having their plants in one country and customer is seating in another country, raw material suppliers may be in some different country. Market has become very competitive so everybody need to work on come up with customer centric products so that they can provide them quality product with competitive cost with best in class service. To support all these things Supply Chain Management plays key role with different functional areas such as Demand Planning, Demand Forecasting, Inventory Planning, Replenishment, Purchase Order Management, Sales Order Management, Deployment Order Management, Manufacturing, Production Planning, Capacity Planning, Operations Planning, Logistics and Transportation, Sales and Operations Planning, Customer Service, Import and Export. ‘Supply Chain Academy’ is dedicated to provide you series of videos building a knowledge base so that you can grow you career as a Supply Chain Management professional
Blockchain for Supply Chain Management – Transparent Drug Delivery
 
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Due to high regulatory requirements, a seamless and transparent supply chain is very important for life science companies. Capgemini offers you a complete solution for supply chain management in life science, based on blockchain technology. Learn more: https://www.capgemini.com/de-de/service/blockchain-for-life-sciences/
Views: 314 Capgemini
Issues and Opportunities in Last Mile Logistics
 
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An overview of research being conducted by Dr. Martin Savelsbergh, James C. Edenfield Chair and Professor and Co-Director Supply Chain & Logistics Institute, and Dr. Alan Erera, Associate Chair for Graduate Studies and Coca-Cola Professor with Georgia Tech. The exponential growth of eCommerce has made it even more critical for organizations to manage profitability alongside an increasing demand from individual consumers to receive product within days using non-traditional delivery methods. In the session, the professors discuss modern last mile logistics (LML) and the changing landscape and complexities that drive research into different approaches and methodologies. some of the basics of LML organization and optimization as well as recent advancements and approaches to same-day and urban delivery are covered. Dr. Savelsbergh's research involves creating innovative techniques for solving large-scale optimization problems in a variety of areas, ranging from supply chain master planning and execution, to world-wide tank container management, to service network design, to production planning, and to vehicle routing and scheduling. Dr. Erera's research interests focus on transportation and logistics systems planning and control, with an emphasis on planning under uncertainty and real-time operational control. His recent work has addressed dynamic vehicle routing systems for same-day distribution; resilient logistics network design for food supply chains; service network design, linehaul equipment management, and driver scheduling for consolidation freight carriers; robust container fleet management for global shipping companies; and robust and flexible vehicle routing system planning and control for distribution companies. Learn more about both professors and their research at https://www.scl.gatech.edu.
Views: 8245 GTSCL
Push and Pull  Supply chain strategies (ENG)
 
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Facebook page https://www.facebook.com/supplychainacademia LinkedIn page https://www.linkedin.com/company/supply-chain-academy-az/ Presenter - Elvin Mursalov https://www.linkedin.com/in/mursalove
Views: 11767 Supply Chain Academy
Craig Simon, FedEx Supply Chain: Providing Consistent Global Service, from Field Service 2013
 
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View full article here: http://wbresear.ch/logouube3 Craig Simon, President and CEO, FedEx Supply Chain, describes a few key insights and strategies that helped his company improve customer experience and service delivery for its customers.
Views: 917 fieldservicewbr
Operations and Supply Chain Management - Key Components of the Supply Chain
 
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Full course: https://www.udemy.com/operations-and-supply-chain-management/?couponCode=PROMONOW Meeting Customer Demand Has a sudden increase in demand for products or services ever left your organization unable to meet customer orders? Most companies experience this problem now and then. However, there are ways to prevent it. Effective supply chain management helps companies to efficiently meet customer demand. Supply chain management is an essential component of an overall operations management strategy. It includes areas such as procurement, production operations, and logistics. Originally considered a manufacturing concept, the principles of supply chain management have increasingly been applied to service organizations. Components of Supply Chain Management A typical supply chain in an organization comprises five major components: the suppliers, factory, warehouse, store, and consumer. Suppliers Suppliers are the starting point in a typical supply chain. They're responsible for providing the materials and services needed by organizations to start and continue production to meet customer demand. Factory A factory is a facility where the raw materials sent from the suppliers are converted into products. Factories rely on their suppliers to provide them with all the required materials in a timely manner. Warehouse A warehouse is the storage area for final products after they've been made in the factory. Products will remain here until they have to be transported to various store locations. Distribution centers are an alternative to warehouses. Because of limitations of space and cost, certain supply chains may rely on distribution centers to hold their products instead of warehouses. Store A store is the retail location where products are available for purchase by consumers. Transportation costs to get products into stores can have an effect on the price of products. Therefore, companies should carefully consider which stores will carry their products. Full course: https://www.udemy.com/operations-and-supply-chain-management/?couponCode=PROMONOW
Views: 3738 Sorin Dumitrascu